Printer cartridges, fax & copier ink, laser toner, and more. We carry supplies for virtually every brand available, from Apple to Toshiba to Xerox.

Keytonex
 Imaging. Simplified.

   

 
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Help & FAQ

Frequently asked questions:


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Don't see the answer you're looking for? Call us at +1(310) 230-7502 or email us at: sales@keytonex.com

What is an OEM product?

An OEM (Original Equipment Manufacturer) product is an imaging supply produced by the same company that makes your printer (i.e. Xerox Corp. produces the WorkCenter 385 as well as the toner for it.)

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What is the difference between an OEM product and a compatible or remanufactured product?

An OEM (original equipment manufacturer) product is a brand new item manufactured by the same company that built your printer. These products meet all predetermined standards created by the manufacturer of your printer.

Compatible products use the exact same standards that the original company uses in making toner supplies. In some instances, the third party companies that manufacture the compatibles also supply the original manufacturer since the standards are identical and are less expensive then the OEM product.

A remanufactured item has been previously used. The remanufacturing company takes the original shell, opens it, cleans and/or replaces with new components inside the shell, refills with new ink, reassembles the cartridge with laser precision to ensure zero leakage, and tests it exhaustively.

Many newer printers require a chip on the imaging product in order for the printer to work, but an older model of the exact same printer may not require a chip. Therefore, some of our remanufactured products are offered both with, and without the required chip. If you have an older machine that does not require a -chip, you could save even more money by purchasing the chip-less imaging supply.

Remanufactured products also come with an option of having a brand new drum installed in them, or have the original drum cleaned and refinished. The print quality is the same as an OEM cartridge with a new drum, but the price of the toner with a cleaned, original drum is less.

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Some of the non OEM items have a “G” or “PG” in front of them, what does that mean?

The “G” in front of the item number represents a compatible product that contains a cleaned and refinished drum. The “PG” in front of the item number means that the imaging supply contains a brand new drum, wiper blades, and all other components. The “PG” model is the same as an OEM product with the exception that the shell has been recycled for environmental safety.

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What is the difference between item numbers that end with an “A” versus item numbers that end with an “X”

The “A” and the “X” at the end of the item number represent the yield, which is the amount of pages the cartridge is capable of printing. The “A” stands for standard is capable of printing. The “A” stands for standard yield and the “X” stands for high yield.

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What is a MICR toner?

A MICR toner (Magnetic Ink Character Recognition) is designed for printing magnetic information on the bottom of cheques to be read when the cheque is processed.

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Can I use a compatible print cartridge if my machine is still under warranty?

YES. It is illegal for your laser printer manufacturer to require you to use or purchase a particular brand of cartridge. An Original Equipment Manufacturer (OEM) cannot void your warranty simply because you exercise your right to choose your preferred brand of supplies (compatibles). To enforce such a policy is in direct violation of the Sherman & Clayton Antitrust Acts.

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Will I void my warranty if I use a compatible product?

ABSOLUTELY NOT. In a recent Supreme Court case between IBM VS. THE UNITED STATES, the high court ruled that companies which engage in the practice of requiring or intimidating their customers into purchasing supplies or replacement parts from them exclusively create a “tying agreement”, which was found to be in violation of Federal Antitrust Laws.

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Can I get a discount if I purchase in bulk?

YES. If you plan on ordering in bulk, please call one of our professional Sales Representatives at +1(310) 230-7502 - they will deliver you great pricing with NO CONTRACTS!

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When can I expect delivery of my product?

If you are shipping inside of California and you place your order before 3:30 pm Pacific Standard Time, you will receive shipment the next business day permitting product stock. Most orders placed within the United States will be at your location within 3 to 5 business days. If you are purchasing from overseas, most orders will take 7 to 10 days for delivery. For faster service, please call a Sales Representatives at +1(310) 230-7502 - they'll be happy to assist you.

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I don’t feel comfortable giving my credit card information online, can I be billed instead?

Though our credit card processing is completely secure and reliable (we encrypt your data using 128-bit encryption), you may also place your order by phone. Please call us at +1(310) 230-7502.

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